Questions & Answers
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Shopping Information
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location.
2. How long will it take to receive my order?
Delivery times depend on your shipping method and location. Typically, domestic orders take 3–7 business days. International orders may take 7–21 business days.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number and link.
Do you offer local pickup?
Currently, we do not offer local pickup. All orders are shipped directly to your address.
Payment Information
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways as shown at checkout.
Is it safe to use my credit card on your website?
Absolutely. All payments are processed through secure, encrypted gateways to ensure your information remains protected.
When will my card be charged?
Your card will be charged once your order is confirmed and processed.
Do you offer financing or installment payments?
We are working on providing installment payment options. Please check back soon or contact our support team for updates.
Orders and Returns
How do I place an order?
Browse our products, add items to your cart, and follow the checkout process. You’ll receive a confirmation email once your order is complete.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped, you can contact us immediately to request a change or cancellation. Once shipped, the order cannot be changed.
What is your return policy?
You may return most items within 14 days of delivery for a full refund or exchange. Items must be in original condition and packaging.
How do I initiate a return?
To start a return, contact our customer service with your order number and reason for return. We’ll provide you with the return instructions.
How long does it take to receive a refund?
Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.